FCC Consumer Complaints – 18 December 2025
Introduction
On Thursday, 18 December 2025, the Federal Communications Commission recorded 1076 consumer complaints relating to telecommunications services, this was lower than the 1118 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1076
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (416)
- Most reported state/territory
- California (125)
Where the complaints came from
The 1076 complaints recorded on 18 December 2025 were submitted from 701 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 11.6% |
| Florida | 119 | 11.1% |
| Texas | 89 | 8.3% |
| New York | 57 | 5.3% |
| Pennsylvania | 48 | 4.5% |
| Georgia | 45 | 4.2% |
| Colorado | 44 | 4.1% |
| North Carolina | 41 | 3.8% |
| New Jersey | 33 | 3.1% |
| Virginia | 33 | 3.1% |
| Other states and territories | 441 | 41.0% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 845 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 845 | 78.5% |
| Internet | 164 | 15.2% |
| TV | 35 | 3.3% |
| Radio | 22 | 2.0% |
| Emergency | 6 | 0.6% |
| Accessibility | 4 | 0.4% |
Phone complaints
845 complaints were recorded in this category, representing 78.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 416 | 49.2% |
| Billing | 188 | 22.2% |
| Availability (including rural call completion) | 67 | 7.9% |
| Equipment | 63 | 7.5% |
| Junk Faxes | 37 | 4.4% |
| Number Portability (keeping your number if you change providers) | 34 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 16 | 1.9% |
| Interference (including signal jammers) | 9 | 1.1% |
| Privacy | 9 | 1.1% |
| Slamming (change of your carrier without permission) | 6 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
164 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 82 | 50.0% |
| Availability | 41 | 25.0% |
| Equipment | 13 | 7.9% |
| Interference | 11 | 6.7% |
| Speed | 10 | 6.1% |
| Privacy | 6 | 3.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
35 complaints were recorded in this category, representing 3.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 37.1% |
| Availability | 10 | 28.6% |
| Indecency | 8 | 22.9% |
| Interference | 3 | 8.6% |
| Loud Commercials | 1 | 2.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 416 complaints relating to unwanted calls on this date, representing 38.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 288-7643 | 8 | 1.9% |
| (800) 677-1569 | 6 | 1.4% |
| (833) 487-2149 | 6 | 1.4% |
| (833) 639-3492 | 5 | 1.2% |
| (833) 487-2762 | 3 | 0.7% |
| (800) 294-9424 | 2 | 0.5% |
| (800) 303-7006 | 2 | 0.5% |
| (833) 487-2761 | 2 | 0.5% |
| (833) 591-3828 | 2 | 0.5% |
| (833) 814-8793 | 2 | 0.5% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 288-7643 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.