FCC Consumer Complaints – 19 December 2025
Introduction
The Federal Communications Commission recorded 1001 consumer complaints on Friday, 19 December 2025 relating to telecommunications services, this was lower than the 1076 complaints recorded the day before. Submissions were made from 52 states and territories, with California accounting for the highest number of complaints at 172. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1001
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (420)
- Most reported state/territory
- California (172)
Where the complaints came from
A total of 1001 complaints were recorded on 19 December 2025, with reports originating from 655 cities in 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 172 | 17.2% |
| Florida | 78 | 7.8% |
| Texas | 60 | 6.0% |
| New York | 45 | 4.5% |
| Georgia | 40 | 4.0% |
| North Carolina | 40 | 4.0% |
| Pennsylvania | 38 | 3.8% |
| Michigan | 32 | 3.2% |
| Ohio | 30 | 3.0% |
| Colorado | 29 | 2.9% |
| Other states and territories | 437 | 43.7% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 775 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 775 | 77.4% |
| Internet | 179 | 17.9% |
| TV | 23 | 2.3% |
| Radio | 14 | 1.4% |
| Emergency | 5 | 0.5% |
| Accessibility | 4 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
775 complaints were recorded in this category, representing 77.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 420 | 54.2% |
| Billing | 161 | 20.8% |
| Availability (including rural call completion) | 59 | 7.6% |
| Equipment | 59 | 7.6% |
| Number Portability (keeping your number if you change providers) | 31 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 19 | 2.5% |
| Interference (including signal jammers) | 10 | 1.3% |
| Privacy | 8 | 1.0% |
| Junk Faxes | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
179 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 90 | 50.3% |
| Availability | 41 | 22.9% |
| Equipment | 17 | 9.5% |
| Interference | 13 | 7.3% |
| Speed | 11 | 6.1% |
| Privacy | 7 | 3.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
420 complaints relating to unwanted calls were recorded on this date, accounting for 42% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (800) 677-1569 | 11 | 2.6% |
| (800) 303-7006 | 5 | 1.2% |
| (866) 288-7643 | 5 | 1.2% |
| (833) 487-2764 | 4 | 1.0% |
| (209) 326-1932 | 2 | 0.5% |
| (833) 639-3492 | 2 | 0.5% |
| (833) 687-3935 | 2 | 0.5% |
| (888) 352-6777 | 2 | 0.5% |
| (202) 315-9334 | 1 | 0.2% |
| (202) 949-8933 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (800) 677-1569 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.