FCC Consumer Complaints – 20 December 2025
Introduction
On Saturday, 20 December 2025, 621 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1001 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 621
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (239)
- Most reported state/territory
- California (60)
Where the complaints came from
The 621 complaints recorded on 20 December 2025 were submitted from 419 cities across 51 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, a significant concentration was observed in Washington, where Spokane accounted for 40 of the 47 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 60 | 9.7% |
| Texas | 49 | 7.9% |
| Washington | 47 | 7.6% |
| Florida | 45 | 7.2% |
| New York | 42 | 6.8% |
| Massachusetts | 31 | 5.0% |
| North Carolina | 28 | 4.5% |
| Georgia | 26 | 4.2% |
| Michigan | 21 | 3.4% |
| Illinois | 20 | 3.2% |
| Other states and territories | 252 | 40.6% |
Location highlight
A large share of complaints in Washington originated from Spokane, which accounted for most reports within the state.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 472 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 472 | 76.0% |
| Internet | 115 | 18.5% |
| TV | 29 | 4.7% |
| Emergency | 2 | 0.3% |
| Accessibility | 1 | 0.2% |
| Radio | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
472 complaints were recorded in this category, representing 76.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 239 | 50.6% |
| Billing | 105 | 22.2% |
| Availability (including rural call completion) | 41 | 8.7% |
| Equipment | 39 | 8.3% |
| Number Portability (keeping your number if you change providers) | 18 | 3.8% |
| Cramming (unauthorized charges on your phone bill) | 12 | 2.5% |
| Privacy | 9 | 1.9% |
| Interference (including signal jammers) | 6 | 1.3% |
| Slamming (change of your carrier without permission) | 3 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
115 complaints were recorded in this category, representing 18.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 49.6% |
| Availability | 25 | 21.7% |
| Interference | 11 | 9.6% |
| Speed | 9 | 7.8% |
| Equipment | 8 | 7.0% |
| Privacy | 5 | 4.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 239 complaints relating to unwanted calls were recorded on this date, representing 38.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (508) 534-6364 | 11 | 4.6% |
| (866) 450-3332 | 5 | 2.1% |
| (800) 303-7006 | 4 | 1.7% |
| (800) 677-1569 | 4 | 1.7% |
| (833) 487-2716 | 4 | 1.7% |
| (833) 487-2724 | 4 | 1.7% |
| (833) 487-2585 | 3 | 1.3% |
| (833) 487-2752 | 3 | 1.3% |
| (833) 487-2756 | 3 | 1.3% |
| (833) 487-2761 | 3 | 1.3% |
Key patterns
- Mortgage Loans Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (508) 534-6364 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.