FCC Consumer Complaints – 21 December 2025
Introduction
On Sunday, 21 December 2025, the Federal Communications Commission recorded 424 consumer complaints relating to telecommunications services, this was lower than the 621 complaints recorded the previous day. Reports were received from 43 states and territories, with California recording slightly more complaints than other locations. Billing was the most frequently reported issue, with 141 complaints recorded.
Key statistics
- Total complaints
- 424
- States & territories reporting
- 43
- Most common issue
- Billing (141)
- Most reported state/territory
- California (56)
Where the complaints came from
A total of 424 complaints were recorded on 21 December 2025, with reports originating from 340 cities in 43 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 56 | 13.2% |
| Texas | 36 | 8.5% |
| New York | 30 | 7.1% |
| Florida | 27 | 6.4% |
| New Jersey | 19 | 4.5% |
| Illinois | 16 | 3.8% |
| Pennsylvania | 16 | 3.8% |
| Georgia | 15 | 3.5% |
| Michigan | 14 | 3.3% |
| Arizona | 13 | 3.1% |
| Other states and territories | 182 | 42.9% |
Location highlight
California had the widest distribution of complaints, with reports originating from 49 different cities.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 286 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 286 | 67.5% |
| Internet | 90 | 21.2% |
| TV | 27 | 6.4% |
| Radio | 12 | 2.8% |
| Emergency | 6 | 1.4% |
| Accessibility | 3 | 0.7% |
Phone complaints
286 complaints were recorded in this category, representing 67.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 102 | 35.7% |
| Unwanted Calls | 57 | 19.9% |
| Availability (including rural call completion) | 43 | 15.0% |
| Equipment | 26 | 9.1% |
| Cramming (unauthorized charges on your phone bill) | 21 | 7.3% |
| Number Portability (keeping your number if you change providers) | 18 | 6.3% |
| Privacy | 8 | 2.8% |
| Slamming (change of your carrier without permission) | 6 | 2.1% |
| Interference (including signal jammers) | 4 | 1.4% |
| Junk Faxes | 1 | 0.3% |
The remaining complaints in this category were spread across several issues, including Billing, Unwanted Calls and Availability (including rural call completion).
Internet complaints
90 complaints were recorded in this category, representing 21.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 38.9% |
| Availability | 29 | 32.2% |
| Speed | 11 | 12.2% |
| Equipment | 7 | 7.8% |
| Interference | 5 | 5.6% |
| Privacy | 3 | 3.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.