FCC Consumer Complaints – 5 July 2026
Introduction
The Federal Communications Commission recorded 545 consumer complaints on 5 July 2026 relating to telecommunications services, this was lower than the 608 complaints recorded the previous day. Reports were received from 44 states and territories, with Texas recording slightly more complaints than other locations. Complaints were most commonly associated with Billing, accounting for 251 complaints.
Key statistics
- Total complaints
- 545
- States & territories reporting
- 44
- Most common issue
- Billing (251)
- Most reported state/territory
- Texas (52)
Where the complaints came from
The 545 complaints recorded on 5 July 2026 originated from 420 cities across 44 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 52 | 9.5% |
| California | 51 | 9.4% |
| Florida | 51 | 9.4% |
| New York | 33 | 6.1% |
| New Jersey | 31 | 5.7% |
| Illinois | 26 | 4.8% |
| North Carolina | 20 | 3.7% |
| Georgia | 18 | 3.3% |
| Virginia | 18 | 3.3% |
| Pennsylvania | 17 | 3.1% |
| Other states and territories | 228 | 41.8% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 384 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 384 | 70.5% |
| Internet | 116 | 21.3% |
| TV | 34 | 6.2% |
| Radio | 5 | 0.9% |
| Accessibility | 3 | 0.6% |
| Emergency | 3 | 0.6% |
Phone complaints
384 complaints were recorded in this category, representing 70.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 208 | 54.2% |
| Unwanted Calls | 56 | 14.6% |
| Equipment | 38 | 9.9% |
| Availability (including rural call completion) | 31 | 8.1% |
| Number Portability (keeping your number if you change providers) | 19 | 4.9% |
| Cramming (unauthorized charges on your phone bill) | 13 | 3.4% |
| Interference (including signal jammers) | 13 | 3.4% |
| Privacy | 6 | 1.6% |
The largest share of complaints in this category related to Billing and Unwanted Calls, with fewer reports falling into other issue types.
Internet complaints
116 complaints were recorded in this category, representing 21.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 31.0% |
| Availability | 28 | 24.1% |
| Interference | 22 | 19.0% |
| Speed | 15 | 12.9% |
| Equipment | 11 | 9.5% |
| Privacy | 4 | 3.4% |
Complaints in this category covered a range of issues, including Billing, Availability and Interference.
TV complaints
34 complaints were recorded in this category, representing 6.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 35.3% |
| Billing | 7 | 20.6% |
| Interference | 4 | 11.8% |
| Loud Commercials | 4 | 11.8% |
| Equipment | 3 | 8.8% |
| Indecency | 3 | 8.8% |
| Privacy | 1 | 2.9% |
Complaints in this category covered a range of issues, including Availability, Billing and Interference.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.