FCC Consumer Complaints – 14 July 2026
Introduction
A total of 1520 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 14 July 2026, complaint volume increased from 1407 complaints the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1520
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (558)
- Most reported state/territory
- California (182)
Where the complaints came from
A total of 1520 complaints were recorded on 14 July 2026, with reports originating from 934 cities in 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 182 | 12.0% |
| Florida | 145 | 9.5% |
| Texas | 119 | 7.8% |
| New York | 88 | 5.8% |
| Colorado | 72 | 4.7% |
| Ohio | 58 | 3.8% |
| Pennsylvania | 56 | 3.7% |
| North Carolina | 55 | 3.6% |
| Illinois | 54 | 3.6% |
| New Jersey | 51 | 3.4% |
| Other states and territories | 640 | 42.1% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 1202 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1202 | 79.1% |
| Internet | 255 | 16.8% |
| TV | 45 | 3.0% |
| Radio | 13 | 0.9% |
| Emergency | 5 | 0.3% |
Phone complaints
1202 complaints were recorded in this category, representing 79.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 558 | 46.4% |
| Billing | 344 | 28.6% |
| Equipment | 93 | 7.7% |
| Availability (including rural call completion) | 76 | 6.3% |
| Number Portability (keeping your number if you change providers) | 45 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 30 | 2.5% |
| Interference (including signal jammers) | 18 | 1.5% |
| Privacy | 17 | 1.4% |
| Junk Faxes | 11 | 0.9% |
| Slamming (change of your carrier without permission) | 7 | 0.6% |
| Rural Call Completion | 3 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
255 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 130 | 51.0% |
| Availability | 54 | 21.2% |
| Equipment | 28 | 11.0% |
| Speed | 19 | 7.5% |
| Interference | 14 | 5.5% |
| Privacy | 10 | 3.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
45 complaints were recorded in this category, representing 3.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 46.7% |
| Availability | 7 | 15.6% |
| Indecency | 5 | 11.1% |
| Equipment | 4 | 8.9% |
| Interference | 4 | 8.9% |
| Loud Commercials | 4 | 8.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 558 complaints relating to unwanted calls on this date, representing 36.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 961-0979 | 5 | 0.9% |
| (321) 499-1734 | 4 | 0.7% |
| (855) 357-2065 | 3 | 0.5% |
| (321) 866-1928 | 2 | 0.4% |
| (646) 722-0144 | 2 | 0.4% |
| (844) 502-2989 | 2 | 0.4% |
| (844) 502-3059 | 2 | 0.4% |
| (855) 958-6987 | 2 | 0.4% |
| (866) 386-5497 | 2 | 0.4% |
| (877) 578-4288 | 2 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 961-0979 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.