FCC Consumer Complaints – 16 July 2026
Introduction
The Federal Communications Commission recorded 1673 consumer complaints on Thursday, 16 July 2026 relating to telecommunications services, this represented a decline from the 1684 complaints recorded the previous day. Reports were received from 53 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1673
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (615)
- Most reported state/territory
- California (181)
Where the complaints came from
Across 1006 cities in 53 states and territories, a total of 1673 complaints were recorded on 16 July 2026. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 181 | 10.8% |
| Florida | 160 | 9.6% |
| Texas | 148 | 8.8% |
| New York | 91 | 5.4% |
| Illinois | 78 | 4.7% |
| North Carolina | 67 | 4.0% |
| Colorado | 65 | 3.9% |
| Pennsylvania | 62 | 3.7% |
| Georgia | 61 | 3.6% |
| Ohio | 56 | 3.3% |
| Other states and territories | 702 | 42.0% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 1290 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1290 | 77.1% |
| Internet | 303 | 18.1% |
| TV | 44 | 2.6% |
| Radio | 22 | 1.3% |
| Accessibility | 6 | 0.4% |
| Emergency | 6 | 0.4% |
| Request for Dispute Assistance | 2 | 0.1% |
Phone complaints
1290 complaints were recorded in this category, representing 77.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 615 | 47.7% |
| Billing | 393 | 30.5% |
| Availability (including rural call completion) | 79 | 6.1% |
| Equipment | 77 | 6.0% |
| Cramming (unauthorized charges on your phone bill) | 42 | 3.3% |
| Number Portability (keeping your number if you change providers) | 42 | 3.3% |
| Privacy | 20 | 1.6% |
| Interference (including signal jammers) | 12 | 0.9% |
| Slamming (change of your carrier without permission) | 6 | 0.5% |
| Junk Faxes | 2 | 0.2% |
| Rural Call Completion | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
303 complaints were recorded in this category, representing 18.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 141 | 46.5% |
| Availability | 60 | 19.8% |
| Equipment | 41 | 13.5% |
| Interference | 35 | 11.6% |
| Speed | 16 | 5.3% |
| Privacy | 10 | 3.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
44 complaints were recorded in this category, representing 2.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 17 | 38.6% |
| Billing | 15 | 34.1% |
| Equipment | 5 | 11.4% |
| Interference | 3 | 6.8% |
| Indecency | 2 | 4.5% |
| Loud Commercials | 1 | 2.3% |
| Privacy | 1 | 2.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
615 complaints relating to unwanted calls were recorded on this date, accounting for 36.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (321) 866-1969 | 7 | 1.1% |
| (323) 618-2722 | 6 | 1.0% |
| (866) 398-3290 | 6 | 1.0% |
| (321) 866-1778 | 4 | 0.7% |
| (321) 866-1928 | 4 | 0.7% |
| (855) 580-2531 | 4 | 0.7% |
| (279) 759-9651 | 3 | 0.5% |
| (321) 866-1852 | 3 | 0.5% |
| (833) 662-5708 | 3 | 0.5% |
| (888) 310-1306 | 3 | 0.5% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (321) 866-1969 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.