FCC Consumer Complaints – 18 July 2026
Introduction
On Saturday, 18 July 2026, the Federal Communications Commission recorded 892 consumer complaints relating to telecommunications services, this was lower than the 1707 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 892
- States & territories reporting
- 50
- Most common issue
- Billing (292)
- Most reported state/territory
- California (128)
Where the complaints came from
Reports recorded on 18 July 2026 show 892 complaints originating from 621 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 128 | 14.3% |
| Texas | 77 | 8.6% |
| Florida | 73 | 8.2% |
| Pennsylvania | 46 | 5.2% |
| Illinois | 44 | 4.9% |
| Ohio | 39 | 4.4% |
| North Carolina | 37 | 4.1% |
| New York | 35 | 3.9% |
| Washington | 31 | 3.5% |
| Georgia | 30 | 3.4% |
| Other states and territories | 352 | 39.5% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 624 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 624 | 70.0% |
| Internet | 156 | 17.5% |
| TV | 89 | 10.0% |
| Emergency | 12 | 1.3% |
| Radio | 8 | 0.9% |
| Accessibility | 3 | 0.3% |
Phone complaints
624 complaints were recorded in this category, representing 70.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 223 | 35.7% |
| Billing | 219 | 35.1% |
| Equipment | 70 | 11.2% |
| Availability (including rural call completion) | 36 | 5.8% |
| Number Portability (keeping your number if you change providers) | 32 | 5.1% |
| Cramming (unauthorized charges on your phone bill) | 24 | 3.8% |
| Privacy | 9 | 1.4% |
| Interference (including signal jammers) | 6 | 1.0% |
| Rural Call Completion | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
156 complaints were recorded in this category, representing 17.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 65 | 41.7% |
| Availability | 29 | 18.6% |
| Interference | 23 | 14.7% |
| Equipment | 20 | 12.8% |
| Speed | 11 | 7.1% |
| Privacy | 8 | 5.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
89 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 41 | 46.1% |
| Indecency | 21 | 23.6% |
| Interference | 12 | 13.5% |
| Billing | 8 | 9.0% |
| Loud Commercials | 3 | 3.4% |
| Equipment | 2 | 2.2% |
| Privacy | 1 | 1.1% |
The largest share of complaints in this category related to Availability and Indecency, with fewer reports falling into other issue types.
Unwanted calls
There were 223 complaints relating to unwanted calls on this date, representing 25% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 662-5779 | 5 | 2.2% |
| (888) 269-4957 | 4 | 1.8% |
| (309) 300-1693 | 3 | 1.3% |
| (866) 398-3809 | 3 | 1.3% |
| (877) 578-4153 | 3 | 1.3% |
| (321) 499-1734 | 2 | 0.9% |
| (323) 982-3921 | 2 | 0.9% |
| (866) 771-6036 | 2 | 0.9% |
| (201) 971-2252 | 1 | 0.4% |
| (202) 390-4915 | 1 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 662-5779 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.