FCC Consumer Complaints – 20 July 2026
Introduction
The Federal Communications Commission recorded 1473 consumer complaints on Monday, 20 July 2026 relating to telecommunications services, this represented an increase from the 589 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1473
- States & territories reporting
- 51
- Most common issue
- Billing (477)
- Most reported state/territory
- California (179)
Where the complaints came from
Reports recorded on 20 July 2026 show 1473 complaints originating from 979 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 179 | 12.2% |
| Texas | 133 | 9.0% |
| Florida | 114 | 7.7% |
| New York | 74 | 5.0% |
| Pennsylvania | 62 | 4.2% |
| Colorado | 61 | 4.1% |
| Georgia | 60 | 4.1% |
| Ohio | 54 | 3.7% |
| Virginia | 46 | 3.1% |
| North Carolina | 44 | 3.0% |
| Other states and territories | 646 | 43.9% |
Location highlight
Complaints in California were reported across 119 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 1098 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1098 | 74.5% |
| Internet | 262 | 17.8% |
| TV | 82 | 5.6% |
| Radio | 16 | 1.1% |
| Emergency | 11 | 0.7% |
| Accessibility | 4 | 0.3% |
Phone complaints
1098 complaints were recorded in this category, representing 74.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 458 | 41.7% |
| Billing | 334 | 30.4% |
| Equipment | 92 | 8.4% |
| Availability (including rural call completion) | 89 | 8.1% |
| Number Portability (keeping your number if you change providers) | 48 | 4.4% |
| Cramming (unauthorized charges on your phone bill) | 25 | 2.3% |
| Privacy | 20 | 1.8% |
| Interference (including signal jammers) | 19 | 1.7% |
| Junk Faxes | 5 | 0.5% |
| Rural Call Completion | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
262 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 127 | 48.5% |
| Availability | 48 | 18.3% |
| Equipment | 34 | 13.0% |
| Interference | 22 | 8.4% |
| Speed | 19 | 7.3% |
| Privacy | 12 | 4.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
82 complaints were recorded in this category, representing 5.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 26 | 31.7% |
| Availability | 25 | 30.5% |
| Billing | 16 | 19.5% |
| Equipment | 6 | 7.3% |
| Interference | 6 | 7.3% |
| Loud Commercials | 2 | 2.4% |
| Privacy | 1 | 1.2% |
Indecency and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
458 complaints relating to unwanted calls were recorded on this date, accounting for 31.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (331) 248-4967 | 10 | 2.2% |
| (309) 301-1140 | 6 | 1.3% |
| (877) 961-1023 | 6 | 1.3% |
| (877) 556-9255 | 5 | 1.1% |
| (321) 499-1734 | 3 | 0.7% |
| (321) 866-1969 | 3 | 0.7% |
| (866) 398-2515 | 3 | 0.7% |
| (866) 398-3714 | 3 | 0.7% |
| (866) 771-5198 | 3 | 0.7% |
| (202) 641-2460 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (331) 248-4967 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.