FCC Consumer Complaints – 21 July 2026
Introduction
On 21 July 2026, the Federal Communications Commission recorded 1731 consumer complaints relating to telecommunications services, this was higher than the 1473 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1731
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (652)
- Most reported state/territory
- California (225)
Where the complaints came from
Across 1020 cities in 51 states and territories, a total of 1731 complaints were recorded on 21 July 2026. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 225 | 13.0% |
| Texas | 153 | 8.8% |
| Florida | 150 | 8.7% |
| New York | 87 | 5.0% |
| Arizona | 78 | 4.5% |
| Colorado | 72 | 4.2% |
| North Carolina | 64 | 3.7% |
| Pennsylvania | 63 | 3.6% |
| New Jersey | 57 | 3.3% |
| Ohio | 54 | 3.1% |
| Other states and territories | 727 | 42.0% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 1340 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1340 | 77.4% |
| Internet | 293 | 16.9% |
| TV | 76 | 4.4% |
| Radio | 12 | 0.7% |
| Emergency | 8 | 0.5% |
| Accessibility | 2 | 0.1% |
Phone complaints
1340 complaints were recorded in this category, representing 77.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 652 | 48.7% |
| Billing | 342 | 25.5% |
| Equipment | 104 | 7.8% |
| Availability (including rural call completion) | 78 | 5.8% |
| Number Portability (keeping your number if you change providers) | 71 | 5.3% |
| Cramming (unauthorized charges on your phone bill) | 39 | 2.9% |
| Interference (including signal jammers) | 21 | 1.6% |
| Privacy | 17 | 1.3% |
| Junk Faxes | 9 | 0.7% |
| Rural Call Completion | 3 | 0.2% |
| Slamming (change of your carrier without permission) | 3 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
293 complaints were recorded in this category, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 155 | 52.9% |
| Availability | 52 | 17.7% |
| Equipment | 32 | 10.9% |
| Interference | 25 | 8.5% |
| Speed | 19 | 6.5% |
| Privacy | 10 | 3.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
76 complaints were recorded in this category, representing 4.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 22 | 28.9% |
| Billing | 17 | 22.4% |
| Availability | 16 | 21.1% |
| Loud Commercials | 10 | 13.2% |
| Equipment | 5 | 6.6% |
| Interference | 4 | 5.3% |
| Privacy | 2 | 2.6% |
A broad mix of issues was reported in this category, with Indecency, Billing and Availability among the most common.
Unwanted calls
A total of 652 complaints relating to unwanted calls were recorded on this date, representing 37.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (331) 888-1662 | 15 | 2.3% |
| (331) 248-4967 | 12 | 1.8% |
| (309) 301-1431 | 9 | 1.4% |
| (309) 301-1140 | 5 | 0.8% |
| (323) 982-3921 | 5 | 0.8% |
| (833) 684-5512 | 5 | 0.8% |
| (866) 771-6493 | 4 | 0.6% |
| (309) 300-1693 | 3 | 0.5% |
| (321) 866-1778 | 3 | 0.5% |
| (877) 961-1023 | 3 | 0.5% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (331) 888-1662 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.