FCC Consumer Complaints – 25 July 2026
Introduction
On 25 July 2026, 871 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1462 complaints recorded the day before. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 871
- States & territories reporting
- 47
- Most common issue
- Billing (262)
- Most reported state/territory
- California (122)
Where the complaints came from
On 25 July 2026, the 871 complaints recorded by the Federal Communications Commission were reported from 564 cities across 47 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 122 | 14.0% |
| Florida | 74 | 8.5% |
| Texas | 60 | 6.9% |
| Colorado | 49 | 5.6% |
| New York | 42 | 4.8% |
| Pennsylvania | 38 | 4.4% |
| Georgia | 37 | 4.2% |
| Illinois | 36 | 4.1% |
| Ohio | 30 | 3.4% |
| Michigan | 29 | 3.3% |
| Other states and territories | 354 | 40.6% |
Location highlight
Complaints in California were reported across 72 cities, the widest spread observed on this date.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 643 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 643 | 73.8% |
| Internet | 168 | 19.3% |
| TV | 40 | 4.6% |
| Emergency | 12 | 1.4% |
| Radio | 7 | 0.8% |
| Accessibility | 1 | 0.1% |
Phone complaints
643 complaints were recorded in this category, representing 73.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 261 | 40.6% |
| Billing | 186 | 28.9% |
| Equipment | 61 | 9.5% |
| Number Portability (keeping your number if you change providers) | 41 | 6.4% |
| Availability (including rural call completion) | 39 | 6.1% |
| Cramming (unauthorized charges on your phone bill) | 28 | 4.4% |
| Privacy | 12 | 1.9% |
| Interference (including signal jammers) | 10 | 1.6% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
| Junk Faxes | 1 | 0.2% |
| Rural Call Completion | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Number Portability (keeping your number if you change providers).
Internet complaints
168 complaints were recorded in this category, representing 19.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 67 | 39.9% |
| Availability | 46 | 27.4% |
| Equipment | 20 | 11.9% |
| Interference | 16 | 9.5% |
| Speed | 13 | 7.7% |
| Privacy | 6 | 3.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
40 complaints were recorded in this category, representing 4.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 11 | 27.5% |
| Billing | 9 | 22.5% |
| Indecency | 6 | 15.0% |
| Availability | 5 | 12.5% |
| Interference | 5 | 12.5% |
| Equipment | 4 | 10.0% |
Complaints in this category covered a range of issues, including Loud Commercials, Billing and Indecency.
Unwanted calls
There were 261 complaints relating to unwanted calls on this date, representing 30% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (350) 202-9954 | 5 | 1.9% |
| (800) 895-4999 | 4 | 1.5% |
| (888) 269-3124 | 3 | 1.1% |
| (888) 905-1562 | 3 | 1.1% |
| (205) 318-4791 | 2 | 0.8% |
| (331) 888-1662 | 2 | 0.8% |
| (405) 825-5788 | 2 | 0.8% |
| (833) 945-4855 | 2 | 0.8% |
| (844) 515-1825 | 2 | 0.8% |
| (877) 578-3703 | 2 | 0.8% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (350) 202-9954 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.